Dog Guide Handlers Australia 2021 National Conference

In 2021 Dog Guide Handlers Australia (DGHA) held its National Bi-Annual conference online via Zoom on Saturday 19th and Sunday 20th June.

You can listen to the audio or read the transcriptions of the 2 days here: Dog Guide Handlers Australia Conferences page

Dedicated Animal Bathrooms Opened Up at Brisbane Airport

Dedicated Animal Bathrooms Opened Up at Brisbane Airport
Written by Justin Burns on Tuesday, 15 April 2014

A trip to Brisbane Airport has become much easier for passengers’ travelling with Guide Dogs and assistance animals after dedicated animal ‘bathrooms’ opened up.

The two facilities, which are situated airside Level 3 Departures at International Terminal and in the Level 2 Central Area at Domestic Terminal, means travellers with assistance animals are no longer required to leave the building when their animals receive the ‘call of nature’.

There introduction will mean international passengers will no longer need to go through the customs, immigration or security screening every time their dog need to be relieved, and reduce the need for assistance animals to be fasted before long flights.

Bathrooms are fully wheelchair accessible and have separate ventilation systems, contain an artificial turf area, a wash down facility for the turf, a dispenser and bin for disposal of doggy doo bags, a water bowl for the dogs, as well as a sink for people to wash their hands.

The entry door is electrically operated, with the room fitted with hearing augmentation loops, and visual emergency evacuation alarms, and once used an external light alerts cleaners that the facility requires cleaning and disinfecting.

Julieanne Alroe, BAC CEO and managing director, says Brisbane Airport was ‘proud’ to be the first airport in Australia to offer dedicated airside animal assistance bathroom facilities.

“Disability access is a key focus for BAC and we have a team dedicated to ensuring we not only meet the regulations and legislation surrounding disability access, but exceed them.

“This includes retrofitting existing buildings with facilities like we’re opening today and making sure all upgrades and new developments improve access and the overall airport experience for people with disabilities,” Alroe adds.

Source: Airport World

Taxis Bypass the Blind

A NATIONAL disability support group wants Victorian law regarding taxis and guide dogs brought into line with other states.

The call follows complaints from a Boroondara Councillor who says he has been blatantly discriminated against when he is with his guide dog.

Glenferrie Ward Councillor Steve Hurd, who is vision impaired, said taxis drove passed him “six times in the space of four weeks” when they saw his guide dog Sandy.

A voice recognition app on his phone allows him to know when his ordered taxi was near.

“I don’t know if the taxi drivers realise this, but Sandy is a smart dog and he stands up whenever the taxi comes,” Cr Hurd said.

“The app tells you when a taxi is 200m away from you. I usually book through the app so I can keep track of where the taxi is.

“If someone like me who is a councillor and full-time worker has problems, imagine how difficult it is for someone who uses them infrequently.”

Cr Hurd said he believed some drivers don’t want small fares, some didn’t want dogs and some drivers had religious beliefs that meant they didn’t want dogs in their cars.

Blind Citizens Australia president Greg Madson, who also uses a guide dog, said BCA was working with Guide Dogs Victoria to get the State Government to amend laws allowing police and council officers to fine drivers who refuse to pick up a guide dog.

Mr Madson said laws exist in New South Wales, Queensland, South Australia and Northern Territory that give enforcement officers the right to fine drivers.

He said in his native Western Australia strict guidelines also existed.

“However in Victoria, individual public transport organisations can fine their drivers up to $361, but other law enforcers cannot,” Mr Madson said.

“We want to continue working with Guide Dogs Victoria and the State Government to have this law changed.”

Guide Dogs Victoria chief executive Karen Hayes said the group was working with the taxi directorate to educate drivers about their legal obligation to accept fares from guide dog users. “We are committed to reinforcing the importance of social inclusion for our clients and have a designated role at GDV dedicated to public education within the public transport, food and hospitality industries,” Ms Hayes said.

Taxi Services Commission spokesman Jamie Collins said it was illegal for taxi drivers to refuse to carry passengers with guide dogs.

He said all drivers were trained in disability awareness before they were accredited.

“In the 2012/2013 financial year, the TSC received 15 complaints in relation to taxi drivers refusing to carry passengers because they have a guide dog. This was down from 22 complaints recorded in the previous year,” Mr Collins said.

“Every complaint the TSC receives is taken seriously and is investigated based on the information provided.”.

Disability services minister Mary Wooldridge said the Taxi Services Commission was rolling out reforms to the taxi and hire car industry.

“These reforms are aimed at lifting standards across the industry and providing more choice and better service for passengers,” Ms Wooldridge said.

“The introduction of the knowledge test (this year) will lift the standards across the taxi industry. It includes significant disability and diversity awareness testing, meaning that drivers are better trained and aware of passenger’s needs.”

Complaints can be lodged at or phone 1800 638 802.


Greg Gliddon
Progress Leader, Victoria